HP Pavilion M8150n sucks

On August 24th 2007 I purchased HP Pavilion desktop computer model # M8150n. From that day until today I have had nothing but problems with this computer. The problems began as soon as I turned on the computer for the first time. After several failed attempts of simply starting the computer I called HP technical support. On that very first day of having the computer I was instructed by the HP tech support representative to perform a full recovery. I distinctly remember asking him if this is a standard procedure on a brand new computer. He assured me that this was normal and that “sometimes the software is not installed correctly” and that my computer is not defective. Although this representative was extremely helpful in getting my computer up and running his solution to fixing my computer problems only lasted until I restarted the computer the very next day. Once again I was unable to properly start my computer simply by depressing the power button. On only the second day of owning this computer I performed yet another full recovery with the assistance from HP technical support. This was just the beginning of what has turned into a computer nightmare.
During the two months of owning this computer I have logged more than 22 hours which is more than 1,320 cellular minutes on the phone with HP technical support. Each and every time I called for technical support I would spend between 30 minutes to an hour just recapping what was performed on the last phone calls. Below are just some of the problems I have had with this computer.
The entire computer would freeze for no apparent reason.
Opening windows media center would cause the computer to crash
The mouse and keypad receiver did not work and needed to be replaced.
The DVD-RW did not play standard DVDs without skipping
The HD-DVD drive did not work properly from the first day
The computer did not recognize the HD-DVD drive and therefore could not perform any diagnostics to repair it.

Looking back I realize now that I should have returned this computer the very next day. The only reason why I didn’t was that the HP technical support representatives continued to reassure me that the problems I was having were not because of a defective computer. Some of the representatives even gave me incorrect information stating that my computer could not be viewed on a flat panel TV and the HDMI cable was for the picture only and did not transfer sound.
Finally after an enormous amount of time wasted with HP technical support my file was given to a case manager who would only offer his first name (John). He informed me that the only two solutions he could offer me was either to send me a new HD-DVD drive (which I needed to install myself) or send the entire tower to HP repair. This case manager was completely unhelpful and was unwilling to find any alternative solution. I even offered to give my credit card number to have a new tower sent to me to replace my defected computer and once received by HP could issue a credit.
Today (10-24-07) I returned the computer to P. C. Richards where I purchased the computer. The manager informed me that P.C. Richards does not accept returns on computers and would only take the tower to be sent to HP for repair. I am also disputing the charge on my credit card.